How to pay for Chiyo with your HSA/FSA account
Shop the HSA/FSA Collection
Create your program with an eligible product (only Single Week programs can be reimbursed at this time).
To prepay for multiple weeks of your program, increase quantity in your cart.
to get approved
What is Flex, and what is their relationship with Chiyo?
Chiyo has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy select Chiyo products with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If your cart contains both eligible and ineligible items, you will be prompted to enter your HSA or FSA debit card information, along with your credit or debit card, on the same screen. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.
How do I prepay for my program with HSA/FSA without needing to reorder each week?
Unfortuntately, HSA/FSA does not work with our susbcription products at this time. To prepay for your program with HSA/FSA without needing to reorder each week, please add your program of choice and select the progam length "Single Week." In your cart, please increase the quantities of the program order for the amount of weeks you would like to order. You will recieve your program starting the first week you indicated and each week after that, for the amount of weeks you ordered. If you would like to adjust the dates of the subsequent weeks, please reach out to hello@wearechiyo.com.
What if I don't have my HSA/FSA card available?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If your cart contains both eligible and ineligible items, you will be prompted to enter your HSA or FSA debit card information, along with your credit or debit card, on the same screen. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.
Why can't I see Flex as a payment method?
You may not see Flex as a payment method if...
1) You do not have an eligible item in your cart - only Single Week program orders are eligible for HSA/FSA payment.
2) You are logged into ShopPay - you may need to make sure you are logged out of ShopPay (one of the easiest ways to do this is to go through checkout in an incognito window).
Why is my HSA/FSA card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
I submitted my Flex itemized receipt and letter of medical necessity for reimbursement and my FSA requires more information.
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Help! I didn't recieve an email from Flex with my itemized receipt and letter of medical necessity. What should I do?
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.
Shop the HSA/FSA Collection
Create your program with an eligible product (only Single Week programs can be reimbursed at this time).
To prepay for multiple weeks of your program, increase quantity in your cart.
Answer a few questions to get approved
Enter your HSA/FSA card details
What is Flex, and what is their relationship with Chiyo?
Chiyo has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy select Chiyo products with pre-tax dollars, resulting in net savings of 30-40%, depending on your tax bracket.
How do I pay with my HSA or FSA card?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If your cart contains both eligible and ineligible items, you will be prompted to enter your HSA or FSA debit card information, along with your credit or debit card, on the same screen. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.
How do I prepay for my program with HSA/FSA without needing to reorder each week?
Unfortuntately, HSA/FSA does not work with our susbcription products at this time. To prepay for your program with HSA/FSA without needing to reorder each week, please add your program of choice and select the progam length "Single Week." In your cart, please increase the quantities of the program order for the amount of weeks you would like to order. You will recieve your program starting the first week you indicated and each week after that, for the amount of weeks you ordered. If you would like to adjust the dates of the subsequent weeks, please reach out to hello@wearechiyo.com.
What if I don't have my HSA/FSA card available?
To use your HSA or FSA debit card, add products to your cart as usual. At checkout, select “Flex | Pay with HSA/FSA” as your payment option, enter your HSA or FSA debit card, and complete your checkout as usual. If your cart contains both eligible and ineligible items, you will be prompted to enter your HSA or FSA debit card information, along with your credit or debit card, on the same screen. If you don’t see “Flex | Pay with HSA/FSA,” you may be in Shop Pay. Select “checkout as guest” to view more payment options.
Why can't I see Flex as a payment method?
You may not see Flex as a payment method if...
1) You do not have an eligible item in your cart - only Single Week program orders are eligible for HSA/FSA payment.
2) You are logged into ShopPay - you may need to make sure you are logged out of ShopPay (one of the easiest ways to do this is to go through checkout in an incognito window).
Why is my HSA/FSA card being declined?
HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Reach out to your HSA/FSA administrator to confirm your balance.
I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.
Please forward us the request from your FSA, and we will work with the Flex team to issue you a new receipt.
Help! I didn't recieve an email from Flex with my itemized receipt and letter of medical necessity. What should I do?
Please check your spam folder, as sometimes emails from notifications@withflex.com may be automatically filtered as spam by some email service providers. If you still can’t find it, please email support@withflex.com and let them know the email address associated with your order.