Got questions?

FAQs

See below for answers to all of your questions! Still got a question? Text or email us and we're happy to help.

Shop all

FAQs

Getting Started with Chiyo

What is Chiyo?

How do I choose the right program?

What meal plan do you recommend?

Can I pick my meals?

Can I adjust my portion size?

Can I order for a friend or family member?

What if my partner wants to eat Chiyo meals too?

Will this guarantee I’ll get pregnant?

Delivery, Packaging, Storage

Where do you deliver and how does it work?

What time will my order come in?

What comes in each delivery?

What if I miss the order deadline?

How do I store my meals, broths, and tonics?

Is your packaging eco-friendly and microwave safe?

Are your meals sustainable?

Nutrition Philosophy

What makes Chiyo meals different?

Are your meals organic?

How do you source your proteins?

Why dairy-free and gluten free?

Do you follow Eastern Food Therapy?

Does it matter when in the day I consume the snacks in the snack pack?

Why is the Prenatal Program not available to order during Trimester 1?

Allergy and Dietary Accommodations

How do I check for allergens and nutrition facts? (currently only for snack and soup bundles)

What allergies can you accommodate?

What allergies can you not accommodate?

Do you offer vegetarian or vegan options?

Are your meals Low-FODMAP or IBS-Friendly?

Managing your Order

What's your refund policy?

What's your cancellation policy?

Community Values and Support

How does Chiyo support the community?

I love your service but can't afford it. What can I do?

Medical and Special Topics

Should I still take my prenatal vitamins?

Are the broths and t onics safe with medications like ibuprofen?